Creating a consistent
brand experience
through social media
management and
digital and print design
What they needed
Milk Cream was a dessert bar in East London, serving unique global treats like bubble tea, rolled ice cream, and cereal milkshakes. When they came to us, they were launching with no visual identity, no digital presence, and no systems in place to build awareness or drive foot traffic.
They needed help showing up with consistency and personality at every customer touchpoint, both online and in-store.
What we delivered
We supported Milk Cream with a range of services designed to help them build brand visibility and keep customers coming back.
- Brand design including logo, submarks, colour palette, font suite, brand icons and brand guideline presentation.
- Social media management including strategy, post design, copywriting, profile setup and community engagement.
- Ongoing graphic design support for printed menus, umbrella branding, in-store signage and digital assets.
- Custom seasonal sticker design to support foot traffic and customer retention.
Creating repeat business through
seasonal sticker design
To encourage repeat visits, we designed custom stickers for Halloween, Christmas and other seasonal moments. These limited edition stickers were handed out with each purchase and quickly became a reason for kids to return. Parents often shared how excited their children were to visit again just to collect the next sticker. This playful, low-cost addition created repeat business and helped strengthen brand recognition in a fun, memorable way.
Managing their presence online
and in-store
We developed and managed Milk Cream’s social media from scratch, creating a feed that was bright, playful and intentionally curated to appeal to Gen Z and young families. Every caption and design aligned to the tone of the brand and the lifestyle it was trying to promote.
We also supported their in-store presence with menu designs, signage, umbrellas and promotional posters. Everything was created to match the brand’s visual language and build a sense of consistency from Instagram and Facebook to point of sale.
The result
Milk Cream’s foot traffic and social engagement grew so rapidly that the business outgrew its small venue. Demand for their products, particularly during seasonal campaigns, led the team to begin looking for a larger space to serve more customers and expand their product offering.
Although they later decided to pause operations and explore other ventures, the brand we helped build remains memorable and well-loved in the community, with many customers still engaging with their old account and looking forward to a potential comeback.
If you’re looking to create a connected experience across your social media, in-store assets and seasonal campaigns, we can help.
Kindly view our social media management services here.
